FAQ
General
Where are your products sourced from?
Our dates are imported directly from certified farms in Saudi Arabia. Our honey and dry fruits come from trusted growers in Pakistan.
What types of dates and gift boxes do you offer?
We offer premium varieties like Ajwa, Mabroom, Sukkari, Kalmi (Safawi), Medjool, and Amber. Our Signature Gift Boxes combine these with superfoods, organic honey, and dry fruits in elegant packaging—perfect for gifting or special occasions.
Why should I choose Al Madni Trader?
We bring over 25 years of experience (since 1998) in providing premium dates, dry fruits, and organic honey. Quality, authenticity, and customer satisfaction are at the heart of everything we do — backed by 1,000+ five-star customer reviews.
Products & Authenticity
Is your Aab-e-Zamzam original? How can I verify it?
Yes — our Aab-e-Zamzam is 100% original, brought directly from Makkah in sealed, original packaging (available in 250ml, 330ml and 5-litre bottles, including airport box packaging). Every bottle arrives with its factory seal intact — please check the seal on delivery. You are also welcome to visit our Karachi store to inspect before buying, and our product photos show the certification labels on the packaging.
What is the difference between Sukkari Gold, Sukkari Mufaddal, and Sukkari Rutab?
Sukkari Gold is our premium large-size grade — the softest and sweetest. Sukkari Mufaddal is the classic everyday grade — same origin and flavour, standard size, best value. Sukkari Rutab is fresh, semi-ripe Sukkari — extra juicy; refrigerate it on arrival and enjoy at its freshest.
Which dates are best for gifting?
Ajwa (the revered dates of Madinah) and Premium Medjool make the most impressive gifts. For a complete presentation, our Signature Gift Boxes combine premium dates, dry fruits and honey in luxury packaging — a favourite for weddings, Ramadan, Eid and corporate gifting.
What is the shelf life of your dates? How should I store them?
Stored in a cool, dry place in an airtight container, our dates stay fresh for up to 12 months — and even longer refrigerated. Avoid direct sunlight and humidity. Fresh Rutab dates are the exception: refrigerate them on arrival and enjoy them within a few weeks.
Are your dates fresh crop?
Yes. We import fresh stock each season directly from farms in Saudi Arabia (Madinah and Al-Qassim regions) through our own grading and packing process — a standard we have maintained since 1998.
Order & Delivery
Where is your physical store located?
Visit us at Shop No. R107, Sector 15/A-2, Bufferzone, Karachi for a hands-on shopping experience.
How can I place an order or get in touch?
You can order directly on this website, use our Contact Us page, email info@almadnitrader.com, or WhatsApp +92 318 0036695 for questions and orders.
Can I order on WhatsApp?
Yes! Message us at +92 318 0036695 with the product name and quantity, and our team will confirm your order, delivery time and payment options right in the chat.
Do you offer Cash on Delivery (COD)?
Yes — Cash on Delivery is available across Pakistan, so you can pay when your order arrives at your doorstep.
How many days does delivery take?
Orders are dispatched quickly from Karachi. Delivery typically takes 1–2 working days within Karachi and 2 to 4 working days for Lahore, Islamabad and other cities, depending on the courier and your location. You can track every order using "Track Your Order" on our website.
What are your shipping terms?
Delivery is free on orders of Rs. 5,000 and above. Orders under Rs. 5,000 have a delivery charge of Rs. 299. We cover all of Pakistan, and delivery times depend on your location.
Do you deliver outside Pakistan?
We currently deliver across Pakistan only. However, many overseas Pakistanis order from us to send dates, Zamzam and gift boxes to their families back home — simply enter your family's Pakistani address at checkout.
Do you accept bulk or corporate orders?
Yes! We specialize in corporate gifting and bulk orders for events like Ramadan, weddings, and business functions — including wholesale supply in 10kg/20kg cartons. Custom packaging and flexible quantities are available on request.
How do I track my order?
You can track your order status using the "Track Your Order" feature in the Quick Links on our website.
Payment & Refund
What payment methods do you accept?
We accept Cash on Delivery, bank transfer, and major debit/credit cards through our secure online checkout. All online payments follow standard security practices.
What is your return and refund policy?
If there are any issues with your order, please contact us directly. We strive to resolve concerns promptly. Our full Refund Policy is available in the Quick Links section.